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Frequently asked questions

Answers for guests and for villa owners. Can't find yours? Ask us – we answer quickly.

For guests

How do I book a villa?

Choose your villa, pick your dates on the booking page and send the request. Our team checks availability, confirms the exact price for your dates and explains how to secure the booking.

Do I pay when I send the booking request?

No. Sending a request is free and without obligation. You only pay once we have confirmed availability and the price with you.

Is the price the same all year?

The price shown is the average price per night. Rates change with the season and the length of your stay; choose your dates to see the price, and we confirm it before you pay.

What is included in a villa stay?

Each villa page lists its bedrooms, bathrooms and amenities. Housekeeping and our guest relations team are part of the Luxy service; ask us about a private chef, airport transfers, car rental and tours.

Can you organise transfers, cars and activities?

Yes. We arrange airport transfers, car and scooter rental, tours and restaurant bookings – see our activities page or ask us on WhatsApp.

For villa owners

What does Luxy villa management include?

Marketing and dynamic daily pricing, booking management, guest relations, housekeeping, inspections, maintenance and owner reporting through our real-time software.

How can I get a rental estimate for my villa?

Fill in the request form on the "Request for service" page or message us on WhatsApp. A rental expert reviews your property and comes back with an estimate.

Can I follow my villa while I am abroad?

Yes. Our platform shows the calendar, bookings, rates, reports and accounting in real time on your phone or computer.

Which areas of Koh Samui do you cover?

We manage villas across the island, including Bophut, Chaweng, Lamai, Mae Nam, Lipa Noi, Nathon and Taling Ngam.

Have more questions?

If you can't find the answer you are looking for, contact us.